Frequently Asked Questions
Everything you need to know about shopping with Cocopup.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the UK, while international orders may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please note that return shipping costs are the responsibility of the customer unless the item is faulty.
How do I choose the right size for my dog?
Each product page includes a detailed size guide. We recommend measuring your dog's neck and chest circumference to ensure the perfect fit before placing your order.
Are your products machine washable?
Most of our harnesses and leads can be hand-washed with mild soap and warm water. For machine washing, we recommend a cold, gentle cycle inside a laundry bag to protect the hardware.
Do you offer international shipping?
Yes, we ship our stylish dog accessories worldwide. Shipping rates and delivery times are calculated at checkout based on your specific location.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.